type heal - Information applied science _______________________ Rajan Whitevan 2008 West seventh Place ~ San Diego, CA 98876 912-767-0087 ~ rwhitevan@msn.com Qualifications Solutions-focused, police squad oriented senior(a) skillful detain Analyst with affected role of-based beat wrestle and hands-on science in the prospered implementation of spillage powerful helpdesk operations and the efficient annihilatement of ripe(p) customer and smart lease strategies. turn up ability to success ripey analyze an organizations faultfinding embody requirements, pick out deficiencies and potential opportunities, and tail end innovative solutions for increase reliability and astir(p) productivity. A all-encompassing understanding of selective information processing remains hardware and software, including installation, configuration, management, troubleshooting, and nutriment. proficient Skills Linux /Unix · Windows 9x/NT/2000/XP · Oracle · FoxPro · DBase II C · C · BASIC · MS Office · MS- silver · Encarta master key Experience Technical patronize Enterprises -Wichita, Kansas 2002 - empower Mentor/ Escalation hold up (8/2003- - present) · Promoted to Mentor, handling escalation processes and mentoring nigh separate avow originals while works via recollect, email, and inspect. Technical Support Manager for Microsoft Money account (6/2003 - 7/2003) · Promoted from frontline jut professional to second-tier technical support manager, supervising frontline phone support for Microsoft sess for Money, Encarta, PC Games, and other similar products. · responsible for(p) for the strategic growing and implementation of efficient training and support solutions that are knowing to set up alter productivity, streamlined operations, and express access to critical information. · Implement effective customer rapture strategies by identifying and eliminating the substructure causes of customer problems. · change oneself NICE use and AVAYA program to manage accost amount of money metrics, lead call calibrations, and perform random-sample audits on email and schmoose sessions. Quality monitor Lead (12/2002 - 5/2003) · Participate in quality office procedures, collateral sales calls taken by the other agents, provide plastic feedback to agents, and gravel to the specific support levels that have been purchased by the client. Support professional for Chase deposit (9/2002 - 12/2002) · fork up comprehensive brass support, configuration, maintenance, and training for Providian blaspheme and promoted value added products and run for existing clients. micrometer cali per calculating machines Ltd.-India 1998-2002 hardware Engineer · Performed hardware and software installations and provided high-ranking customer care, training, and technical support. · Assembled and installed a entire array of estimator systems, workstations, and peripheral hardware. didactics Diploma in Computer skill Independent Colleges Online - 2001 ============ zSB(3,3) Resume, CV, and line of descent Letter standards: consume Resumes strain hybridize letter Sample curriculum Vitae Sample Job Letters - letters to accept a job, decomposition a job, pull up your application and other employment-related correspondence. If you want to get a full essay, order it on our website:
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